jueves, 11 de agosto de 2016

My experiment with Insync

Some months ago, I decided to give the cloud a chance.  I have been very critical of cloud services because I know that major cloud service providers give you some free space in exchange of a bit of your soul.

Well, I may be exaggerating there, but they do capitalize on your information somehow and that, along with security concerns, kept me out of the cloud.

However, I decided that since I already own an Android phone, which connects me to Google drive, I could use the service to see how it worked.

Now, the idea of having cloud storage is to be able to synchronize my files and to be able to access them from my desktop, laptop, and phone. Connecting the desktop in my office would be great, too.

On Linux, one can use the console to do something like that.  However, since Google does not release a GUI client of Google Drive, I wanted to check a GUI version and the best one I found was Insync.

This is not a free service.  They offer you a 15 day trial and then, if you like what they do, you pay a plan and you can install the program in as many machines as you want.

So I tried out their service.

In my humble opinion, their program worked as a charm: the interface was intuitive, the synchronization of the single folder I selected was flawless, and the access from both Mageia and OpenMandriva was perfect from different machines. I was very impressed, but I was not considering to pay despite I found the pricing reasonable.  My problem was my own cloud aversion.

My initial thought was to uninstall the program once the trial period was over and move on with my life, once again forgetting about the cloud. However, something unexpected happened: after a week of using the program, I received an email from an Insync representative who identified herself as Janine. It was a short follow up message reminding me that, if I needed help, they were ready to support me.  One week later, she wrote another one reminding me of the end of the trial.

I must say that those emails were different from emails one regularly gets from a company.  They were professionally written but, besides being the most courteous messages I have received from a company in my life, they had this human flavor to them...

Even so, I did not upgrade.  I expected that to be the last I was going to hear from Insync, but I received one more email.  This one blew my mind.  It was Janine again offering more trial time or support if I did not upgrade on account of a problem or if the service failed meet my expectations.  If the problem was pricing, she also had an offer to cover for that.

With that email, this company made me feel like a valued customer.  I replied thanking for their awesome service and paid my Insync plus for consumers plan ($25).

Now I run the program from Mageia and OpenMandriva, both from desktop/laptops, and my "cloudophobia" is diminishing.  In fact, I have found the service very useful.

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