miércoles, 19 de marzo de 2014

ZaReason Strata WebCam problem [SOLVED], Those Silly Mistakes We Make

A while a go, I wrote a post about those days in which we all should avoid computers.  I also posted describing how happy I was with my new ZaReason Strata Laptop.  The only problem I had with it was that the webcam was not working, a weird situation because the laptop would work perfectly with the external Logitech webcam I use in my desktop.

Well, as a follow up of the story of the cam, i have to say that I "solved" the problem like a month ago, but I was so embarrassed that never blogged about it.

Having internalized the emotions, I can now tell the story of how I found the "solution".

When I installed Kamoso, Kamorama, Cheese (and other programs) to work with the webcam and they would say that /dev/video0 did not exist, I suspected that the camera was not connected.  I mean, I tried in Mageia 4, OpenMandriva, and PicarOS without success.  However, the kernel modules seemed to be OK because my machine would detect the external Logitech cam without any hussle at all.

So, after trying for a while, I sent the ZaReason Tech support a message asking for help and waited.  My message only asked for support configuring the cam; I did not want to return the machine.

I waited for a week, but they never got back to me.

After the week had elapsed, I got a bit upset.  From my office, I decided to contact ZaReason again, so I began writing this snarky email when I suddenly noticed a funny function key that I had not seen before in any machine.  It looked like some sort of a satellite dish... or a webcam.

"This can't possibly be it!", I said to myself while pressing both the Function key and the key with the satellite dish.  Sure enough, a blue light next to the cam turned on and my image popped up.  The cam worked, but it had been turned off the whole time!

Luckily, I had not sent the snarky email. I deleted it.

More luckily, I was alone.  Had any other person been there, he or she would have assumed the WebCam was not properly calibrated as my face rapidly  went from my normal color to various shades of red and ended up sort of purplish with embarrassment.

We all have been there: this technological era prompts us to make silly mistakes.  Haven't you ever gotten, for instance, an email from your boss urging you to take a look at "the document attached" only to discover that the attachment is missing?

Has it ever happen to you that end up sending a message to a wrong contact because your email service fills in the address and you assumed it was the right one?

I think most of us have been there.

I guess I am now on the Wall of Fame at ZaReason's tech support... pretty much like the stories here. In fact, I still blush when I remember this mistake.

Oh, well...

3 comentarios:

  1. Yesterday, I had a hard time trying to rip a DVD of a video made by students. No matter how hard I tried, K3B gave me all sorts of problems. When I was about to give up on ripping DVDs, I realized I could do it very easily with Handbrake.

  2. Thanks for sharing this! Just had the same problem with the same Zareason Laptop. You saved me from writing my own embarrassing email!

  3. Thanks for this post! I, too, have a Strata 7440 and my webcam, which had been working, suddenly stopped, and appeared to be no longer recognized. Even at boot time, I see a message to the effect that the cable might be unplugged (which is really strange, as I've never opened the laptop). But your post helped me avoid an embarrassing e-mail to ZaReason as well. :-)


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